Deskripsi Pekerjaan
Are you a passionate educator with a love for the hospitality industry? Eat Pizza is looking for a dedicated Customer Service Trainer to join our team. In this pivotal role, you will be responsible for shaping our team's excellence by training frontline staff to consistently deliver exceptional dining experiences. We believe that the foundation of a great restaurant is a well-trained, motivated, and knowledgeable team.
As our Customer Service Trainer, you will design and implement engaging training programs, facilitate interactive workshops, and mentor employees to ensure they meet our high standards of service. Your expertise will help us maintain our reputation for quality and hospitality, driving customer satisfaction and team morale. If you have a knack for teaching and a commitment to excellence, we want you to help us train the next generation of service leaders.
Tanggung Jawab
- Develop and implement comprehensive training programs for new hires and existing staff members.
- Conduct role-playing sessions, workshops, and coaching to enhance service skills and product knowledge.
- Mentor and guide frontline employees to improve their performance and confidence.
- Monitor service delivery standards and provide constructive feedback for continuous improvement.
- Update training materials, manuals, and standard operating procedures based on customer feedback and industry trends.
- Foster a positive learning environment that encourages team growth, collaboration, and engagement.
- Collaborate with management to identify skill gaps and create targeted development plans.
Kualifikasi
- Minimum of 2-3 years of experience in customer service, training, or a related hospitality role.
- Strong presentation, public speaking, and instructional skills.
- Excellent communication and interpersonal abilities.
- Ability to work effectively in a fast-paced, dynamic environment.
- High school diploma or Bachelor's degree in Hospitality Management, Education, or a related field.
- Passion for the food and beverage industry and a desire to help others succeed.
- Problem-solving mindset and keen attention to detail.