Deskripsi Pekerjaan
Are you a seasoned networking expert with a passion for helping enterprise clients achieve digital transformation? Google Cloud is seeking a Customer Solutions Engineer (High Touch, Networking) to join our elite team in Singapore. In this role, you will be the technical advocate for our most critical enterprise customers, bridging the gap between complex business requirements and cutting-edge cloud infrastructure.
You will not just be troubleshooting; you will be architecting solutions, optimizing performance, and working directly with engineering teams to influence the future of Google Cloud networking. If you thrive in high-impact environments and want to tackle some of the most challenging technical problems in the industry, this is the opportunity for you.
Tanggung Jawab
- Serve as a dedicated technical advisor for high-touch enterprise customers, ensuring the success of their Google Cloud deployments.
- Design, configure, and troubleshoot complex cloud networking architectures including VPCs, Load Balancing, Cloud Interconnect, and VPNs.
- Collaborate with cross-functional product and engineering teams to identify, prioritize, and resolve technical issues that impact customer performance.
- Provide expert guidance on networking best practices, security, and scalability for cloud-native applications.
- Develop technical assets, whitepapers, and troubleshooting guides to improve customer self-service capabilities.
- Proactively monitor infrastructure health to prevent potential service disruptions and optimize resource utilization.
- Advocate for customer needs by providing feedback to Product Management to drive product enhancements.
Kualifikasi
- Bachelor’s degree in Computer Science, Engineering, or a related technical field, or equivalent practical experience.
- 5+ years of experience in network engineering, systems administration, or cloud architecture.
- Deep understanding of networking protocols (TCP/IP, HTTP, DNS, TLS/SSL, BGP) and cloud-specific networking (Google Cloud, AWS, or Azure).
- Proven ability to troubleshoot complex issues in distributed systems.
- Excellent communication and interpersonal skills, with a track record of building strong relationships with enterprise clients.
- Experience with infrastructure-as-code (Terraform, Ansible, or similar) and scripting (Python, Go, or Bash).
- Fluency in English is required to engage with global stakeholders.