Deskripsi Pekerjaan
Are you a dedicated professional passionate about building lasting relationships and driving customer satisfaction? Ask4key Sdn Bhd is looking for a dynamic Customer Success Executive to join our team in Cheras, Kuala Lumpur. In this pivotal role, you will be responsible for ensuring the success and retention of our clients by providing exceptional support and fostering strong, long-term partnerships.
We are seeking a proactive individual who thrives in a fast-paced environment and is committed to delivering excellence. You will act as the primary point of contact for our customers, guiding them through their journey with us and ensuring they derive maximum value from our services. If you have a knack for communication, a problem-solving mindset, and a desire to make a real impact, we want to hear from you.
Tanggung Jawab
- Build and nurture strong, long-term relationships with clients to ensure high retention and loyalty.
- Manage the end-to-end onboarding process for new customers, ensuring a seamless and positive experience.
- Act as the primary point of contact for customer inquiries, providing timely and accurate resolutions.
- Conduct regular account reviews and check-ins to identify upselling and cross-selling opportunities.
- Collaborate with internal teams to address customer feedback and improve service delivery.
- Monitor customer satisfaction metrics (CSAT) and implement strategies to enhance the overall customer experience.
- Document customer interactions and maintain accurate records in CRM systems.
Kualifikasi
- Minimum 1-2 years of experience in Customer Success, Account Management, or Customer Service.
- Excellent communication skills, both verbal and written, with a professional demeanor.
- Strong problem-solving abilities and the capacity to handle customer complaints effectively.
- Proficiency in CRM software and Microsoft Office Suite (Excel, PowerPoint, Word).
- Self-motivated with a results-oriented mindset and a passion for service excellence.
- Ability to work independently as well as part of a collaborative team.
- Fluency in English and Bahasa Malaysia is highly preferred.