Deskripsi Pekerjaan
Are you a passionate relationship builder looking to make an impact within a market-leading technology organization? Jobstreet by SEEK is seeking a highly motivated Customer Success Executive to join our Singapore team on a fixed-term contract. In this role, you will be the primary point of contact for our valued clients, ensuring they derive maximum value from our innovative recruitment solutions.
As a Customer Success Executive, you will play a pivotal role in driving client satisfaction and retention. You will act as a consultant, helping businesses navigate the evolving recruitment landscape while serving as the internal bridge between client feedback and our product development teams. If you are a proactive problem solver with a flair for strategic engagement and training, we want to hear from you.
Tanggung Jawab
- Manage a portfolio of clients, acting as their dedicated partner to ensure seamless product adoption and long-term success.
- Proactively conduct training sessions and webinars to empower clients with in-depth product knowledge and best practices.
- Monitor account health metrics to identify opportunities for growth and proactively address potential attrition risks.
- Collaborate cross-functionally with Sales, Marketing, and Product teams to advocate for client needs and drive feature enhancements.
- Analyze usage data to provide strategic insights that help clients optimize their recruitment ROI.
- Handle complex inquiries and resolve operational roadblocks with a client-centric mindset.
- Maintain high standards of service excellence, ensuring consistent communication and support throughout the client journey.
Kualifikasi
- Bachelor’s degree in Business, Communications, or a related field.
- 2-4 years of experience in Customer Success, Account Management, or a B2B consultancy role.
- Strong understanding of the recruitment industry or digital marketplace dynamics.
- Exceptional verbal and written communication skills with the ability to influence stakeholders at all levels.
- Proven ability to manage multiple projects simultaneously in a fast-paced environment.
- Proficiency in CRM software (e.g., Salesforce, HubSpot) and productivity tools.
- Ability to commit to the full duration of the fixed-term employment contract.