Deskripsi Pekerjaan
Are you a seasoned professional with a passion for driving digital transformation in global trade? Trade Window Ltd. is seeking a highly motivated Customer Success Manager to join our growing team in Taguig City. In this pivotal role, you will act as the primary advocate for our B2B clients, ensuring they maximize the value of our SaaS solutions to streamline their shipping and logistics operations.
We are looking for a strategic thinker who excels at building long-term partnerships, analyzing complex supply chain data, and translating technical insights into actionable business outcomes. If you are ready to make a significant impact in the international trade landscape by fostering client growth and product adoption, we invite you to apply today.
Tanggung Jawab
- Develop and execute comprehensive success plans that drive product adoption and client retention.
- Serve as the dedicated point of contact for a portfolio of B2B clients, managing relationships from onboarding through renewal.
- Collaborate with cross-functional teams, including product and engineering, to translate customer feedback into feature enhancements.
- Monitor and analyze key performance metrics (KPIs) to identify opportunities for account expansion and optimization.
- Conduct regular business reviews with key stakeholders to demonstrate ROI and provide strategic recommendations.
- Provide expert guidance on best practices for trade compliance, logistics, and shipping documentation.
- Proactively identify and mitigate churn risks through consistent communication and proactive support strategies.
Kualifikasi
- Bachelor’s degree in Business, Supply Chain Management, Logistics, or a related field.
- 3+ years of experience in Customer Success, Account Management, or Relationship Management, preferably within a B2B SaaS environment.
- Strong foundational knowledge of international shipping, logistics, and trade documentation processes.
- Proven ability to manage high-value client relationships and navigate complex organizational structures.
- Exceptional communication, presentation, and negotiation skills with a customer-first mindset.
- Technical proficiency with CRM software (e.g., Salesforce, HubSpot) and project management tools.
- Ability to thrive in a fast-paced, remote-friendly, and dynamic work environment.