Deskripsi Pekerjaan
Are you ready to take the lead in client retention and satisfaction? Virtua Solutions Outsourcing is seeking a dedicated Customer Success Manager to join our dynamic team in Taguig City. In this pivotal role, you will own the day-to-day operations, ensuring seamless process execution while driving KPI-driven performance. Your expertise will be crucial in maintaining high renewal rates, ensuring on-time renewals, and achieving precise forecast accuracy. We are looking for a strategic thinker who can build strong relationships and navigate complex client needs to deliver exceptional value. If you are passionate about driving growth and have a proven track record in account management, this is your opportunity to thrive in a supportive and innovative environment. Join us in shaping the future of customer experience.
Tanggung Jawab
- Manage the full lifecycle of client accounts, ensuring high satisfaction and retention rates.
- Lead forecasting activities to ensure accurate revenue projections and operational planning.
- Execute core business processes with a focus on efficiency and quality control.
- Monitor and report on key performance indicators (KPIs) such as renewal rates and forecast accuracy.
- Collaborate with internal teams to resolve client issues and enhance the overall customer experience.
- Develop and implement strategies to drive upsells and cross-sells within existing accounts.
- Conduct regular health checks and strategic reviews with key accounts.
Kualifikasi
- Bachelor's degree in Business Administration, Marketing, or a related field.
- Proven experience as a Customer Success Manager or Account Manager in the outsourcing industry.
- Strong analytical skills with the ability to interpret data and drive KPI improvements.
- Excellent communication and interpersonal skills, both verbal and written.
- Demonstrated ability to manage multiple accounts and prioritize tasks effectively.
- Proficiency in CRM software and Microsoft Office Suite.
- A results-oriented mindset with a focus on achieving targets and exceeding client expectations.