Deskripsi Pekerjaan
Join our innovative team as a Customer Success Manager for Ads Solutions and become a pivotal partner in driving advertiser success on OpenAI's cutting-edge platform. In this dynamic role, you'll guide clients through their entire advertising journey—from initial onboarding and campaign launch to continuous optimization and growth. Leverage your expertise to help advertisers harness AI-powered tools, maximize ROI, and achieve their business objectives.
We seek a strategic relationship-builder who thrives in fast-paced environments. You'll collaborate closely with cross-functional teams to resolve technical challenges, provide proactive insights, and develop tailored success strategies. This position offers the unique opportunity to shape the future of digital advertising while fostering long-term client partnerships.
Tanggung Jawab
- Onboard new advertisers, ensuring seamless platform adoption and campaign setup
- Develop and execute personalized success plans aligned with client business goals
- Monitor campaign performance, analyze data, and provide actionable optimization recommendations
- Act as primary point of contact for advertisers, addressing inquiries and resolving escalations
- Proactively identify growth opportunities and drive account expansion
- Collaborate with product teams to relay client feedback and enhance platform features
- Conduct regular training sessions to maximize advertiser platform proficiency
Kualifikasi
- Bachelor's degree in Business, Marketing, or related field (or equivalent experience)
- 3+ years in customer success, account management, or digital advertising roles
- Proven track record of driving client retention and revenue growth
- Strong analytical skills with ability to interpret campaign metrics and performance data
- Excellent communication and presentation skills with ability to explain complex concepts
- Familiarity with advertising platforms (Google Ads, Meta Ads, programmatic) preferred
- Experience with CRM tools (Salesforce, HubSpot) and analytics platforms
- Fluency in English; proficiency in additional languages beneficial