Deskripsi Pekerjaan
Are you a customer advocate passionate about driving business growth through exceptional client relationships? StoreHub seeks a dynamic Customer Success Manager to lead our key account portfolio in the F&B and retail SaaS space. This pivotal role combines strategic relationship management with hands-on product expertise to maximize customer value and retention. You'll serve as the primary liaison between our clients and internal teams, ensuring seamless adoption of our platform while identifying growth opportunities. Join a forward-thinking company empowering 15,000+ businesses across Southeast Asia with innovative retail and F&B solutions. If you thrive in fast-paced environments and excel at transforming customer challenges into success stories, this is your opportunity to make a tangible impact.
Tanggung Jawab
- Develop and execute strategic account plans for high-value F&B and retail clients
- Drive product adoption and feature utilization through proactive training and guidance
- Monitor customer health metrics to identify expansion opportunities and reduce churn
- Collaborate with sales and product teams to align solutions with client needs
- Act as primary point of contact for escalations and complex issue resolution
- Analyze usage data to provide actionable insights and value realization reports
- Facilitate quarterly business reviews to demonstrate ROI and roadmap alignment
Kualifikasi
- Bachelor's degree in Business, Marketing, or related field
- 3+ years in customer success, account management, or SaaS sales
- Proven experience in F&B or retail industries strongly preferred
- Exceptional communication and presentation skills with executive stakeholders
- Proficiency in CRM platforms (Salesforce, HubSpot) and data analytics tools
- Certified in SaaS methodologies (CSM, TSIA) a plus
- Ability to navigate complex organizational structures and multiple stakeholder relationships