Deskripsi Pekerjaan
Join nXscale as a Customer Support Agent and become a vital part of our mission to deliver exceptional service experiences. In this dynamic role, you'll be the frontline ambassador for our brand, providing responsive, high-quality assistance to both customers and restaurant partners. You'll handle inquiries, resolve issues, and build lasting relationships through empathetic communication and problem-solving skills. This position offers growth opportunities in a fast-paced environment where your contributions directly impact customer satisfaction and business success.
We offer comprehensive training, competitive compensation, and a collaborative workplace culture that values innovation and continuous improvement. Whether you're troubleshooting technical issues or guiding users through service options, you'll develop valuable expertise while making a tangible difference in people's daily experiences.
Tanggung Jawab
- Respond to customer inquiries via multiple channels (phone, email, chat) with timely and accurate resolutions
- Troubleshoot technical issues and provide step-by-step guidance to users
- Document all interactions and maintain detailed records in CRM systems
- Collaborate with internal teams to escalate complex issues and ensure seamless resolution
- Identify trends in customer feedback to contribute to service improvements
- Adhere to service level agreements and quality standards
- Support restaurant partners with onboarding and operational inquiries
Kualifikasi
- High school diploma or equivalent; college degree preferred
- Minimum 1 year customer service or call center experience
- Excellent verbal and written communication skills in English
- Strong problem-solving abilities and patience when handling challenging situations
- Proficiency with CRM software and Microsoft Office applications
- Ability to multitask in a fast-paced environment
- Positive attitude with a customer-first mindset
- Willingness to work flexible hours including weekends