Deskripsi Pekerjaan
Join our dynamic team at Richbuild Industrial Sales Inc and make your mark in the world of customer service. We're seeking enthusiastic individuals who are passionate about helping others and thrive in fast-paced digital environments.
In this role, you'll be the voice of our company, handling customer inquiries through chat and email channels with professionalism and care. Your ability to communicate clearly and empathetically will directly impact customer satisfaction and loyalty.
We believe that every interaction is an opportunity to create a positive experience. Whether you're assisting with product inquiries, resolving issues, or providing technical guidance, you'll play a crucial role in building lasting relationships with our valued customers.
At Richbuild Industrial Sales Inc, we invest in your growth. You'll receive comprehensive training, access to cutting-edge tools, and opportunities to advance your career in the customer service field. If you're ready to turn your communication skills into a rewarding career, we want to hear from you.
Tanggung Jawab
- Respond promptly to customer inquiries via chat and email, ensuring accurate and helpful responses
- Resolve customer complaints and concerns with empathy and professionalism
- Maintain detailed records of customer interactions and transactions
- Escalate complex issues to appropriate departments while ensuring customer follow-up
- Meet performance targets for response time and customer satisfaction
- Stay updated on product knowledge and company policies
- Identify opportunities to improve customer service processes
Kualifikasi
- Graduate of any relevant degree or equivalent experience
- Excellent written communication skills in English
- Strong problem-solving abilities and attention to detail
- Proficiency in computer applications and multi-tasking
- Ability to work under pressure and meet deadlines
- Customer-focused mindset with a positive attitude
- Willingness to work in Pasig City, Metro Manila