Deskripsi Pekerjaan
Are you a detail-oriented professional with a passion for customer excellence and supply chain efficiency? PERSOL is seeking a dedicated Customer Support Assistant specializing in Order Management to join a globally recognized leader at their Changi Business Park hub. This role offers a fantastic opportunity to immerse yourself in a dynamic corporate environment where your contributions directly impact client satisfaction and operational success.
As part of the Order Management team, you will play a pivotal role in the lifecycle of every transaction. Your primary focus will be ensuring that customer orders are processed accurately, transmitted to the logistics team efficiently, and delivered on schedule. You will act as the primary point of contact for clients, providing proactive updates and resolving any challenges that arise during the fulfillment process. This position requires a blend of administrative precision and excellent communication skills.
This contract position is ideal for individuals who thrive in structured environments and enjoy problem-solving. You will work alongside industry experts, utilizing advanced ERP systems to manage complex workflows. The ideal candidate will demonstrate a proactive mindset, an ability to multitask under pressure, and a commitment to maintaining high standards of data integrity. By joining PERSOL, you gain access to a network of professionals and a gateway to career growth within leading multinational corporations. If you are looking to elevate your career in supply chain and customer service within a supportive and high-performing team, we encourage you to apply today.
Tanggung Jawab
- Manage end-to-end order processing, from initial data entry to final delivery tracking.
- Coordinate closely with warehouse and logistics teams to ensure timely dispatch of goods.
- Serve as the main point of contact for customer inquiries regarding order status and shipment schedules.
- Investigate and resolve discrepancies in orders, pricing, or shipping documentation.
- Maintain and update accurate customer information and transaction records in the ERP system.
- Generate and analyze weekly reports on order fulfillment performance and customer feedback.
- Liaise with the finance department to assist in credit control and invoice reconciliation.
- Identify process improvements to enhance order management efficiency and customer satisfaction.
Kualifikasi
- Diploma or Bachelor’s Degree in Business Administration, Supply Chain, or a related field.
- Minimum 1-2 years of experience in customer service, order management, or logistics.
- Proficiency in Microsoft Office Suite, specifically Excel (VLOOKUP and Pivot Tables).
- Experience with ERP systems such as SAP, Oracle, or Microsoft Dynamics is highly preferred.
- Strong interpersonal and communication skills, with the ability to manage diverse stakeholders.
- Excellent organizational skills and the ability to prioritize tasks in a fast-paced environment.
- Strong problem-solving abilities and high attention to detail.
- Ability to work independently while being a collaborative team player.