Customer Support Associate

Are you passionate about delivering exceptional customer experiences? ResultsCX is seeking a dedicated and energetic Customer Support Associate to join our dynamic team in Pasig City. At ResultsCX, our strength comes from exceptional people working together in a high-performing, fun culture to deliver next-generation customer solutions.

In this role, you will serve as the first point of contact for our clients, playing a crucial role in resolving issues, answering inquiries, and ensuring our customers feel valued and supported. We pride ourselves on our collaborative environment where your voice matters, and your contributions directly impact our success.

Why Join Us?

• Work in a high-performing, fun culture.
• Opportunity for professional growth and development.
• Competitive compensation and benefits package.

Job Responsibilities:

• Manage inbound and outbound customer inquiries via phone, email, and chat with a focus on efficiency and empathy.
• Resolve complex customer issues and complaints in a timely manner to ensure high customer satisfaction scores.
• Document all customer interactions accurately in the CRM system.
• Collaborate with team members and supervisors to improve support processes and service quality.
• Identify and escalate potential product or service issues to the appropriate departments.
• Maintain a deep understanding of company products and services to provide accurate information.

Qualifications:

• High school diploma or Bachelor's degree in any field is preferred.
• Minimum of 1 year of experience in customer service, call center, or retail.
• Excellent verbal and written communication skills in English.
• Strong problem-solving abilities and a customer-centric mindset.
• Ability to work in a fast-paced environment and handle high call volumes.
• Proficient with computer systems and CRM software.