Deskripsi Pekerjaan
Are you a passionate communicator looking to build a career in a dynamic, fast-paced environment? WeTalk is currently seeking a highly motivated Customer Support Associate to join our growing team in the heart of Bonifacio Global City. In this role, you will be the voice of our company, providing world-class assistance to our users and ensuring every interaction is professional, efficient, and memorable.
At WeTalk, we value our employees' growth and well-being. We offer a supportive culture, modern office facilities, and the opportunity to work with cutting-edge communication tools. If you are a problem solver who enjoys helping others and thrives in a collaborative team setting, we want to hear from you!
Tanggung Jawab
- Respond to customer inquiries via phone, email, and chat with a focus on first-contact resolution.
- Provide accurate information regarding company products, services, and policies.
- Maintain high levels of customer satisfaction by delivering professional and empathetic support.
- Troubleshoot and escalate technical issues to the appropriate internal teams when necessary.
- Document customer interactions clearly and concisely in our CRM system.
- Collaborate with team leads to identify trends and suggest improvements to support processes.
- Adhere to established performance metrics and quality assurance standards.
Kualifikasi
- Proven experience in a customer support, call center, or service-oriented role.
- Exceptional verbal and written communication skills in English.
- Strong problem-solving abilities and a customer-centric mindset.
- Proficiency in using CRM software and general office productivity tools (MS Office, Google Workspace).
- Ability to multitask and adapt to a fast-paced work environment.
- Willingness to work flexible shifts, including weekends or holidays if required.
- High school diploma or equivalent; college degree is a plus.