Deskripsi Pekerjaan
Join Work Avenue And Business Solutions as a Customer Support Associate for our telecom accounts! This is an exciting opportunity to become the voice of our valued customers, providing exceptional service and resolving inquiries related to telecom services. We offer comprehensive on-the-job training, making this role perfect for fresh graduates and career changers looking to enter the dynamic customer service industry. You'll work in a collaborative onsite environment where your contributions directly impact customer satisfaction and loyalty. With competitive compensation and growth opportunities, this position is ideal for those passionate about helping others while building a rewarding career in telecommunications support.
Tanggung Jawab
- Handle inbound/outbound customer calls and digital communications for telecom services
- Resolve customer inquiries, billing concerns, and technical issues efficiently
- Process service requests, account updates, and order modifications
- Document customer interactions accurately in CRM systems
- Collaborate with technical teams to resolve complex service disruptions
- Adhere to service level agreements and quality standards
- Identify opportunities to improve customer experience processes
Kualifikasi
- High School (HS) or Senior High School (SHS) graduate
- Open to fresh graduates with no prior experience
- Excellent verbal and written communication skills in English
- Strong problem-solving and active listening abilities
- Basic computer literacy and typing proficiency
- Ability to work flexible shifts including weekends
- Positive attitude and willingness to learn new technologies