Deskripsi Pekerjaan
Join Symbos CX's pioneering customer support revolution! We're building a dynamic team of passionate individuals dedicated to delivering exceptional customer experiences across voice and digital channels. As a Customer Support Associate, you'll be the frontline ambassador for our clients, resolving inquiries with empathy and expertise while driving customer satisfaction to new heights. This full-time day shift role offers the perfect opportunity to develop your communication skills in a collaborative environment where your contributions directly impact our growth.
We provide comprehensive training and ongoing development opportunities to help you thrive in this customer-centric role. Whether assisting customers via phone, email, chat, or social media, you'll play a crucial part in building lasting relationships and ensuring positive brand experiences. Our culture values innovation, teamwork, and continuous learning, making this an ideal launchpad for your career in customer experience.
If you're a natural problem-solver with excellent communication skills and a passion for helping others, we invite you to apply. Help us shape the future of customer support while growing professionally with a forward-thinking company committed to excellence.
Tanggung Jawab
- Handle inbound/outbound customer inquiries via voice (phone) and digital channels (email, chat, social media)
- Resolve customer issues with empathy and efficiency while adhering to service level agreements
- Document interactions accurately in CRM systems and maintain detailed case notes
- Collaborate with team members to address complex customer concerns and escalate appropriately
- Continuously update product knowledge to provide accurate information and solutions
- Meet performance metrics including response time, resolution rate, and customer satisfaction scores
- Identify process improvement opportunities to enhance customer experience
Kualifikasi
- High school diploma or equivalent; college degree preferred
- 6+ months of customer service or call center experience
- Excellent verbal/written communication skills in English and Filipino
- Strong problem-solving abilities with customer-centric approach
- Proficient in using CRM platforms and digital communication tools
- Ability to multitask in a fast-paced environment while maintaining composure
- Basic computer literacy and typing skills (minimum 25 WPM)
- Positive attitude with resilience under pressure