Deskripsi Pekerjaan
Are you passionate about technology and providing exceptional customer service? Schneider Electric is seeking a dedicated Contact Center Customer Service: Technical Representative to join our dynamic team in Cavite, Calabarzon. As a global leader in energy management and automation, we are committed to building a sustainable future through technology. In this entry-level professional role, you will serve as the vital link between our customers and our innovative solutions, ensuring technical queries are resolved efficiently and professionally.
As a Technical Support Representative, you will be the first point of contact for our valued clients. Your primary focus will be to troubleshoot technical issues, provide product information, and deliver a superior customer experience. We are looking for individuals who are eager to learn, possess a knack for problem-solving, and want to grow their career with a Fortune 500 company. Join us in driving innovation and excellence in customer support.
Tanggung Jawab
- Manage and resolve incoming customer inquiries via phone, email, and chat channels with a focus on technical solutions.
- Provide technical assistance and troubleshooting for Schneider Electric products, software, and systems.
- Document all customer interactions, issues, and resolutions accurately in the CRM system.
- Communicate complex technical concepts to non-technical customers in a clear and understandable manner.
- Collaborate with senior technical teams to escalate and resolve complex issues that are beyond your immediate scope.
- Maintain a high level of product knowledge to answer questions regarding energy management and automation features.
- Ensure customer satisfaction and retention by delivering professional and empathetic service.
Kualifikasi
- Bachelor's degree in Computer Science, Information Technology, Engineering, or related field is preferred.
- 0-2 years of experience in a technical support or customer service role is a plus.
- Strong verbal and written communication skills in English.
- Basic knowledge of computer hardware, operating systems, and software applications.
- Ability to work independently as well as part of a collaborative team environment.
- Proficiency in using Microsoft Office Suite (Word, Excel, Outlook).
- Strong problem-solving skills and a customer-centric mindset.