Deskripsi Pekerjaan
Join our innovative team at Topview AI as a Customer Support & Community Operations Specialist and play a pivotal role in shaping the future of AI-powered video creation. This hybrid position combines customer excellence with community building, offering you the opportunity to directly impact user experiences while fostering an engaged user ecosystem. You'll be the voice of our customers, resolving technical inquiries with empathy and precision while proactively growing our online community presence. The ideal candidate thrives in dynamic environments where technology meets human connection, leveraging problem-solving skills to enhance user satisfaction and drive product innovation. Enjoy competitive compensation in Malaysia's vibrant tech hub while contributing to cutting-edge AI solutions that empower creators worldwide.
Tanggung Jawab
- Deliver exceptional customer support across multiple channels (email, chat, social media)
- Manage and grow online community platforms including forums and social groups
- Develop and maintain comprehensive knowledge base articles and FAQs
- Collaborate with product teams to identify and escalate user feedback
- Monitor community health metrics and engagement analytics
- Create educational content to enhance user adoption of AI tools
- Coordinate beta testing programs with community members
Kualifikasi
- Bachelor's degree in relevant field or equivalent professional experience
- 2+ years in customer support or community management roles
- Excellent written and verbal communication skills in English
- Experience with CRM systems and helpdesk platforms
- Strong problem-solving abilities with attention to detail
- Familiarity with AI/video creation tools preferred
- Proven ability to work independently in remote teams
- Basic HTML/CSS knowledge beneficial