Deskripsi Pekerjaan
Join our dynamic team at SHARP as a Customer Support Coordinator and become the vital link between our company and our valued customers. In this role, you'll be at the forefront of delivering exceptional service experiences that build lasting relationships and drive customer loyalty. As a key member of our customer relations team, you'll ensure smooth communication channels are maintained while addressing inquiries and resolving issues with professionalism and efficiency.
SHARP offers a supportive work environment where your contributions are recognized and your professional growth is nurtured. We're looking for individuals who are passionate about helping others and thrive in a fast-paced setting. This full-time position provides an excellent opportunity to develop valuable skills in customer service, communication, and problem-solving within a globally recognized brand.
As a Customer Support Coordinator, you'll gain exposure to our diverse product portfolio and learn best practices in customer relationship management. Whether you're assisting with product inquiries, troubleshooting issues, or providing post-sales support, your efforts will directly impact customer satisfaction and brand loyalty. Join us in our commitment to excellence and become part of an organization that values innovation, quality, and customer satisfaction above all else.
Tanggung Jawab
- Respond to customer inquiries via phone, email, and chat channels in a timely and professional manner
- Resolve customer issues and complaints with empathy and efficiency
- Document all customer interactions and maintain accurate records in our CRM system
- Collaborate with other departments to ensure seamless resolution of complex issues
- Identify opportunities for process improvements to enhance customer experience
- Provide feedback to management regarding common customer concerns
- Stay updated on product knowledge and company policies to deliver accurate information
Kualifikasi
- Minimum SPM or equivalent qualification with relevant customer service experience
- Excellent communication skills in both English and Bahasa Malaysia
- Strong problem-solving abilities and attention to detail
- Proficiency in using CRM systems and other customer service software
- Ability to remain calm and professional in high-pressure situations
- Basic computer literacy and typing skills
- Positive attitude and willingness to learn
- Previous experience in a customer support or call center environment is preferred