Deskripsi Pekerjaan
Telistar Solutions is seeking a highly motivated Customer Support Engineer (IT) to provide exceptional technical assistance to our valued clients. This is a 1-year renewable contract position based in Paya Lebar, East Region, ideal for IT professionals who thrive in a customer-centric environment. In this role, you will serve as the technical liaison, diagnosing and resolving a wide array of IT challenges to ensure business continuity.
Our ideal candidate is technically proficient and possesses a passion for problem-solving. You will be responsible for managing incoming technical requests, maintaining hardware assets, and ensuring that our IT infrastructure remains secure and efficient. We offer a collaborative work environment where your contributions directly impact our clients' success. If you are ready to advance your career in IT support with a reputable company, we encourage you to apply.
Tanggung Jawab
- Provide Tier 1 and Tier 2 technical support via phone, email, and remote access tools.
- Troubleshoot and resolve hardware, software, and network connectivity issues efficiently.
- Manage and update IT support tickets in the system to ensure timely resolution.
- Assist in the installation, configuration, and maintenance of computer peripherals.
- Communicate complex technical solutions clearly to non-technical users.
- Collaborate with senior engineers to resolve escalated technical incidents.
- Document technical procedures and maintain knowledge base articles.
- Perform routine hardware checks and asset maintenance.
Kualifikasi
- Diploma or Degree in Information Technology, Computer Science, or a related field.
- Minimum 1-2 years of experience in IT support or customer service roles.
- Strong understanding of Windows and macOS operating systems.
- Familiarity with networking concepts (LAN, WAN, TCP/IP) and remote support tools.
- Excellent interpersonal and communication skills with a focus on customer satisfaction.
- Ability to prioritize tasks and work under pressure in a dynamic environment.