Deskripsi Pekerjaan
Are you looking to kickstart your career in the high-tech semiconductor industry? The Supreme HR Advisory is seeking a motivated and technically-inclined Customer Support Engineer to join our professional field service team. This is a unique opportunity for entry-level candidates to gain specialized technical expertise, as comprehensive training will be provided to the right individuals.
In this role, you will act as the primary technical point of contact for our clients, ensuring the seamless operation of critical semiconductor manufacturing equipment. You will be responsible for installation, routine maintenance, and complex troubleshooting. This position is ideal for someone who enjoys hands-on mechanical and electronic work and is open to international travel to support our global client base.
Tanggung Jawab
- Provide on-site technical support for semiconductor equipment installation and commissioning.
- Perform regular preventative maintenance and health checks to ensure optimal machine performance.
- Diagnose, troubleshoot, and resolve hardware and software malfunctions in a timely manner.
- Maintain detailed service logs and technical reports for all client site visits.
- Communicate effectively with clients regarding status updates, repair timelines, and technical advice.
- Collaborate with cross-functional engineering teams to identify root causes of persistent technical issues.
- Attend internal training sessions to stay updated on new product features and safety protocols.
- Travel internationally to various client facilities to provide expert field support.
Kualifikasi
- Diploma or Degree in Electrical, Mechanical, Mechatronics Engineering, or a related field.
- Fresh graduates are highly encouraged to apply; prior experience in semiconductor maintenance is a plus but not mandatory.
- Strong analytical and problem-solving skills with a hands-on approach to hardware.
- Basic knowledge of electrical circuits, mechanical systems, or PLCs is highly advantageous.
- Strong communication skills in English to provide clear updates to clients.
- Must be willing to travel overseas frequently as required by project deployments.
- Adaptable, quick to learn, and comfortable working in a fast-paced industrial environment.
- Possess a valid passport and the ability to travel without restrictions.