Deskripsi Pekerjaan
Are you a dedicated professional with a passion for helping others? Private Advertiser is seeking a Customer Support Executive to join our dynamic team in Petaling Jaya. In this pivotal role, you will serve as the primary point of contact for our valued clients, ensuring their inquiries are handled with efficiency, empathy, and expertise.
As a Customer Support Executive, you will be responsible for delivering exceptional service by providing accurate information and resolving product or service-related matters. We are looking for individuals who can thrive in a fast-paced environment and contribute to a positive brand image. If you possess strong communication skills and a problem-solving mindset, we want to hear from you!
Tanggung Jawab
- Handle Inquiries: Respond to customer queries via phone, email, and live chat in a timely and professional manner.
- Problem Resolution: Diagnose and resolve customer issues or complaints effectively to ensure high satisfaction levels.
- Information Delivery: Provide clear, accurate information regarding our products and services to assist customers in making informed decisions.
- CRM Management: Maintain and update customer records accurately in our internal database.
- Feedback Collection: Gather and document customer feedback to help improve service quality and internal processes.
- Team Collaboration: Work closely with sales and product teams to ensure consistent service standards.
Kualifikasi
- Education: Minimum SPM/SPM (O-Level) qualification or Diploma in any field.
- Experience: Previous experience in a customer service or call center environment is preferred.
- Communication: Excellent verbal and written communication skills in English.
- Technical Skills: Proficiency in using Microsoft Office applications and CRM software.
- Soft Skills: Strong interpersonal skills, patience, and a customer-centric attitude.
- Work Style: Ability to work independently and meet deadlines in a temporary contract role.