Deskripsi Pekerjaan
Join Vio Travel Pte as a Customer Support Executive and become the cornerstone of exceptional travel experiences for our clients. In this dynamic role, you'll be the first point of contact for customers navigating their travel journeys, providing expert assistance with bookings, itinerary adjustments, and real-time issue resolution. Your ability to transform challenges into opportunities will directly impact customer satisfaction and loyalty.
We're seeking empathetic communicators who thrive in fast-paced environments. You'll leverage your problem-solving skills to address complex inquiries while maintaining a positive brand image. Our comprehensive training program ensures you'll master our travel services, industry regulations, and customer engagement strategies. Enjoy competitive compensation with growth opportunities in a supportive team culture.
Vio Travel Pte values innovation and continuous improvement. As part of our customer experience team, you'll contribute insights that refine our service delivery and help us exceed industry standards. If you're passionate about creating memorable travel experiences and possess strong interpersonal skills, we invite you to apply.
Tanggung Jawab
- Handle inbound/outbound customer inquiries via phone, email, and chat channels
- Resolve booking issues, payment discrepancies, and travel-related complaints
- Provide detailed information on destinations, services, and travel policies
- Process reservations, modifications, and cancellations using CRM systems
- Collaborate with operations team to resolve complex service disruptions
- Document all interactions accurately in customer service databases
- Identify upsell opportunities for complementary travel services
- Participate in weekly training sessions to update product knowledge
Kualifikasi
- High school diploma; college degree in Tourism, Business, or Communications preferred
- Minimum 1 year customer service experience in call center or travel industry
- Fluent in English and Filipino with excellent verbal/written communication
- Proficient in CRM software (e.g., Salesforce, Zendesk) and MS Office
- Strong problem-solving skills with attention to detail
- Ability to multitask in high-pressure situations
- Positive attitude with customer-centric approach
- Willingness to work flexible shifts including weekends/holidays