Deskripsi Pekerjaan
Join AIDO Health's dynamic team as a Customer Support Intern and gain hands-on experience in delivering exceptional service to our growing customer base. In this paid internship, you'll become a product expert by learning our innovative health solutions and translating technical features into clear, actionable guidance for users. You'll be the frontline voice of our brand, providing friendly, empathetic support through various channels while building valuable communication and problem-solving skills. This role offers a unique opportunity to understand customer needs, contribute to service improvements, and develop foundational expertise in the health tech industry. Perfect for students passionate about healthcare innovation and customer experience, this internship provides real-world exposure to a fast-paced startup environment while making a tangible impact on user satisfaction.
Tanggung Jawab
- Deliver product education and support to customers through multiple communication channels
- Address customer inquiries with clear, friendly, and accurate information
- Document customer interactions and feedback to improve service quality
- Collaborate with support team to resolve complex customer issues
- Contribute to developing customer-facing educational materials
- Participate in product training sessions to maintain current knowledge
- Monitor customer satisfaction metrics and suggest improvements
Kualifikasi
- Currently enrolled in a bachelor's degree program (any field)
- Excellent communication skills in both Indonesian and English
- Strong customer service orientation with a friendly demeanor
- Basic proficiency with digital communication tools
- Ability to learn technical product information quickly
- Proactive problem-solving approach
- Time management skills for handling multiple inquiries
- Availability for a minimum 3-month internship commitment