Deskripsi Pekerjaan
Are you a detail-oriented individual with excellent written communication skills? Top Alliance is seeking a dedicated Customer Support (Non-Voice) professional to join our dynamic team in Makati. This is an excellent opportunity to grow your career in the customer service industry while enjoying competitive compensation and flexible work arrangements.
As a Customer Support (Non-Voice) representative, you will be the first point of contact for our customers, providing assistance through various digital channels. Your role will involve resolving inquiries, troubleshooting issues, and ensuring customer satisfaction through exceptional service. We offer a supportive work environment, comprehensive training, and opportunities for career advancement.
Join our team and become part of a company that values its employees and recognizes their contributions. With competitive pay ranging from ₱20,000 to ₱30,000 per month, plus additional benefits, this is a role that rewards your hard work and dedication. Apply now and take the next step in your customer service career!
Tanggung Jawab
- Respond to customer inquiries via email, chat, and other digital channels in a timely and professional manner
- Resolve customer issues and complaints effectively, ensuring high levels of satisfaction
- Document all customer interactions and maintain accurate records in the CRM system
- Collaborate with other team members to provide seamless customer service experiences
- Identify opportunities for process improvements and suggest solutions to enhance customer satisfaction
- Stay updated on product knowledge and company policies to provide accurate information
- Meet or exceed performance metrics, including response time and resolution rate
Kualifikasi
- Excellent written communication skills with strong attention to detail
- Previous customer service experience, preferably in a non-voice support role
- Proficient in using CRM systems and other customer service tools
- Ability to multitask and manage multiple customer inquiries simultaneously
- Strong problem-solving skills and ability to remain calm under pressure
- High school diploma or equivalent; college education is a plus
- Willingness to work in Makati and adhere to company schedules