Deskripsi Pekerjaan
Join The Supreme HR Advisory's customer support team and become the voice of excellence for our valued clients. As a Customer Support Officer, you'll handle diverse customer inquiries with empathy and professionalism, ensuring seamless issue resolution while maintaining high satisfaction standards. This role offers dynamic shift-based opportunities to develop your communication skills in a fast-paced environment. We're seeking proactive individuals who thrive in problem-solving scenarios and can adapt to changing customer needs. Competitive compensation and comprehensive training make this an ideal launchpad for your customer service career. Apply now to contribute to our commitment to exceptional service delivery.
Tanggung Jawab
- Respond to customer inquiries via phone, email, and chat channels
- Resolve technical and billing issues with efficiency and accuracy
- Document all interactions in CRM systems for quality tracking
- Collaborate with cross-functional teams to resolve complex cases
- Meet performance metrics for call handling and resolution times
- Identify process improvement opportunities for better customer experience
- Adhere to company policies and data security protocols
Kualifikasi
- Minimum 1 year of call center or customer service experience
- Exceptional verbal and written communication skills
- Ability to work flexible shifts including evenings and weekends
- Proficiency in CRM software and Microsoft Office Suite
- Strong problem-solving and conflict resolution abilities
- High school diploma or equivalent; bachelor's degree preferred
- Fluency in English and at least one other language advantageous