Deskripsi Pekerjaan
Are you a people-oriented professional looking for an exciting opportunity in the heart of Cebu? Golden Dragon Motor Sales Corp is seeking a dedicated Customer Support Representative to join our dynamic team. In this role, you will be the primary point of contact for our valued customers, ensuring their inquiries are resolved promptly and professionally.
We pride ourselves on delivering exceptional service, and we need a motivated individual to help us maintain that standard. You will handle a high volume of calls and emails, assist with product information, and troubleshoot customer issues. If you have a passion for helping others and a knack for communication, we want to hear from you. Join us in driving customer satisfaction to new heights!
Tanggung Jawab
- Answer incoming customer calls and emails in a timely manner.
- Assist customers with product inquiries, orders, and technical support.
- Resolve customer complaints and issues with empathy and efficiency.
- Document customer interactions and feedback accurately in the CRM system.
- Collaborate with internal teams to ensure customer needs are met.
- Maintain a positive and professional demeanor at all times.
Kualifikasi
- High school diploma or Bachelor’s degree in any field.
- Proven experience in a customer service or call center role.
- Excellent verbal and written communication skills in English.
- Strong problem-solving abilities and a customer-centric mindset.
- Ability to work in a fast-paced environment and handle high call volumes.
- Basic computer skills and familiarity with CRM software is an advantage.