Deskripsi Pekerjaan
Are you a passionate communicator looking to kickstart your career with a reputable name in the automotive industry? Golden Dragon Motor Sales Corp is seeking a dedicated and professional Customer Support Representative to join our dynamic team in Quezon City. In this role, you will be the primary point of contact for our valued clients, ensuring they receive world-class service and support.
We pride ourselves on fostering a collaborative work environment where your voice is heard, and your professional growth is a priority. If you thrive in a fast-paced setting, have a natural flair for solving problems, and are committed to maintaining the high standards of the Golden Dragon brand, we want to meet you.
As part of our support team, you will handle inquiries, resolve issues, and provide accurate information regarding our vehicles and services. We provide comprehensive training to ensure you are well-equipped to succeed and excel in your role.
Tanggung Jawab
- Manage high volumes of inbound and outbound customer inquiries via phone, email, and live chat.
- Provide accurate and detailed information regarding vehicle specifications, maintenance schedules, and sales inquiries.
- Resolve customer complaints or issues promptly, ensuring a positive resolution and high customer satisfaction ratings.
- Maintain thorough and organized documentation of all customer interactions within our CRM system.
- Collaborate with the sales and technical teams to escalate complex issues and ensure timely follow-ups.
- Meet and exceed individual and team-based KPIs, including response time and customer service quality metrics.
- Stay updated on new automotive products and promotional offers to provide relevant assistance to customers.
Kualifikasi
- High School Diploma or equivalent; college degree is a significant advantage.
- At least 6 months to 1 year of experience in a call center or customer service role.
- Excellent verbal and written communication skills in English and Filipino.
- Strong problem-solving abilities and the capacity to handle difficult situations with patience and empathy.
- Proficiency in computer systems and CRM software navigation.
- Ability to work in a shifting schedule, including weekends and holidays if required.
- Strong interpersonal skills and a professional attitude toward teamwork.
- Experience in the automotive sector is highly preferred but not required.