Deskripsi Pekerjaan
We are seeking a dedicated and professional Customer Support Representative to join Golden Dragon Motor Sales Corp in Baguio City. In this role, you will be the first point of contact for our valued customers, providing exceptional support via phone, email, and chat. You will handle inquiries, resolve issues, process orders, and ensure a seamless customer experience. The ideal candidate is a proactive problem-solver with strong communication skills and a passion for helping others. Join a dynamic team that values quality service and offers opportunities for growth. This full-time position comes with competitive compensation, training, and a supportive work environment.
If you are customer-focused, adaptable, and eager to contribute to a reputable company, we encourage you to apply and become part of our commitment to excellence.
Tanggung Jawab
- Respond promptly to customer inquiries via phone, email, and chat
- Provide accurate information about products, services, and policies
- Resolve complaints and issues efficiently while maintaining professionalism
- Process orders, returns, and exchanges following company guidelines
- Document interactions and update customer records in the CRM system
- Collaborate with team members to improve service quality and customer satisfaction
- Identify opportunities to upsell or cross-sell relevant products
- Meet performance metrics including call handling time and customer feedback scores
Kualifikasi
- High school diploma or equivalent; college degree preferred
- At least 1 year of experience in customer service or a call center environment
- Excellent verbal and written communication skills in English
- Strong problem-solving skills and attention to detail
- Ability to multitask and thrive in a fast-paced setting
- Proficiency with basic computer applications and CRM software
- Willingness to work in shifting schedules, including weekends and holidays
- Must be able to work onsite in Baguio City