Deskripsi Pekerjaan
Join Golden Dragon Motor Sales Corp as a Customer Support Representative and become the voice of our valued customers! We're seeking passionate individuals to deliver exceptional service experiences through our call center operations. In this dynamic role, you'll be the first point of contact for customers seeking assistance with vehicle inquiries, sales support, and after-sales services. Our team thrives on problem-solving and building lasting relationships, making every interaction an opportunity to showcase our commitment to excellence. We offer comprehensive training, career growth opportunities, and a supportive work environment where your contributions make a real impact. If you're a people person with strong communication skills and a drive to succeed, we invite you to grow with us in the heart of Pampanga's business hub.
Tanggung Jawab
- Handle incoming customer inquiries via phone, email, and chat channels
- Provide accurate information about vehicle models, pricing, financing options, and promotions
- Resolve customer complaints and technical issues efficiently
- Document all interactions and update customer records in CRM systems
- Collaborate with sales and service teams to ensure seamless customer experiences
- Meet performance metrics including call handling time and customer satisfaction scores
- Identify opportunities to improve customer service processes
- Participate in ongoing training to stay updated on product knowledge
Kualifikasi
- High school diploma or equivalent; college graduates preferred
- Minimum 6 months customer service or call center experience
- Excellent verbal and written communication skills in English and Filipino
- Strong problem-solving abilities and conflict resolution techniques
- Proficient in using CRM software and Microsoft Office applications
- Ability to multitask and manage high-volume interactions
- Positive attitude with patience and empathy toward customer concerns
- Willingness to work flexible shifts including weekends and holidays