Deskripsi Pekerjaan
Join KamelMedia's dynamic customer service team as an AI-assisted Customer Support Representative in Clark! We're seeking passionate individuals to deliver exceptional voice-based support in our fast-paced, innovative environment. Enjoy competitive monthly compensation (₱21,000–₱22,000), performance incentives, and clear career advancement paths. Leverage cutting-edge AI tools to resolve customer inquiries efficiently while building lasting client relationships. Our culture emphasizes continuous learning, collaboration, and professional growth, making this ideal for those seeking long-term development in the customer service sector. Benefit from comprehensive training programs and a supportive team dedicated to excellence.
Tanggung Jawab
- Provide professional voice-based customer support for product/service inquiries
- Utilize AI-assisted tools to efficiently resolve customer issues
- Document interactions and maintain accurate case records in CRM systems
- Collaborate with cross-functional teams to address complex customer needs
- Meet/exceed performance metrics including CSAT and resolution targets
- Participate in continuous training to enhance service quality and product knowledge
- Identify process improvement opportunities through customer feedback analysis
Kualifikasi
- High school diploma or equivalent (college graduates preferred)
- Minimum 6 months customer service/call center experience
- Exceptional verbal communication skills with clear phone etiquette
- Strong problem-solving abilities and emotional intelligence
- Proficiency in CRM software and willingness to learn AI tools
- Ability to thrive in high-volume, target-driven environments
- Basic computer literacy and data entry accuracy
- Positive attitude and resilience when handling challenging situations