Deskripsi Pekerjaan
Join Foundever's dynamic customer support team and become a vital part of our mission to deliver exceptional customer experiences. As a Customer Support Representative, you'll be the first point of contact for valued customers, resolving inquiries and concerns with empathy and efficiency. This role offers an exciting opportunity to leverage your 6 months of BPO experience in a fast-paced environment where your problem-solving skills directly impact customer satisfaction. You'll handle escalations with professionalism, maintain accurate documentation of interactions, and contribute to continuous service improvements. Foundever provides comprehensive training and career growth pathways for dedicated professionals passionate about customer excellence. If you thrive in collaborative settings and are committed to turning customer challenges into positive outcomes, this role is your chance to shine in a globally recognized organization.
Tanggung Jawab
- Respond to customer inquiries via multiple channels (phone, email, chat) with timely and accurate solutions
- Handle and resolve escalated customer concerns with professionalism and empathy
- Maintain detailed records of customer interactions in CRM systems
- Meet key performance metrics including resolution times and satisfaction scores
- Collaborate with cross-functional teams to resolve complex issues
- Identify trends in customer feedback to suggest service improvements
- Adhere to company policies and compliance standards in all interactions
Kualifikasi
- Minimum 6 months of BPO or customer service experience
- Excellent command of English (verbal and written)
- Strong problem-solving and conflict resolution abilities
- Proficient in using customer service software and CRM platforms
- Ability to work efficiently in a fast-paced, target-driven environment
- High school diploma or equivalent (Bachelor's degree preferred)
- Customer-focused attitude with strong interpersonal skills