Deskripsi Pekerjaan
Are you looking to elevate your career with a global leader in customer experience? Concentrix is currently seeking a highly motivated and communicative Customer Support Representative to join our dynamic team in Mandaluyong City. As part of our blended account, you will play a crucial role in shaping the customer journey by providing seamless assistance across multiple channels including voice, email, and chat.
We are not just offering a job; we are inviting you to be part of a diverse community of game-changers. At Concentrix, we foster a culture of growth, innovation, and inclusivity. Whether you are an experienced professional or a career shifter with a passion for service excellence, we provide the training and support you need to succeed in the fast-paced world of global tech and service support.
Join us and enjoy a competitive salary package, health benefits, and a workplace that values your unique contribution. If you thrive in a collaborative environment and are ready to make an impact, we want to hear from you!
Tanggung Jawab
- Handle inbound and outbound customer inquiries across voice, email, and chat platforms with professionalism.
- Resolve customer issues, concerns, and technical queries effectively to ensure high customer satisfaction (CSAT).
- Maintain accurate records of customer interactions within the CRM system.
- Meet and exceed individual and team performance metrics, including average handling time and resolution rates.
- Collaborate with team leads and colleagues to streamline support processes.
- Adapt quickly to new system updates and account-specific product knowledge requirements.
- Contribute to a positive and supportive team environment by participating in daily huddles and coaching sessions.
Kualifikasi
- Completed at least 2 years in college or a Senior High School graduate with relevant experience.
- Excellent verbal and written communication skills in English.
- Customer-oriented mindset with strong problem-solving and analytical capabilities.
- Proficiency in navigating computer applications and multitasking across different digital channels.
- Ability to work in shifting schedules, including weekends and holidays.
- Proven ability to remain calm and composed in a fast-paced environment.
- Strong interpersonal skills and the ability to work effectively in a diverse team.