Deskripsi Pekerjaan
Are you a customer service rockstar looking for a career boost in Davao City? ConstantiKnow Inc is searching for a passionate and dedicated Customer Support Representative to join our dynamic team. We believe in rewarding talent and performance; while our base offer is competitive, our top performers consistently earn well above the posted salary through our generous performance-based bonus structures.
As a member of our support team, you will be the primary point of contact for our valued clients. We are looking for individuals who thrive in a fast-paced BPO environment, possess excellent communication skills, and are driven by a genuine desire to solve problems and provide top-tier service. Join a company that values your growth and rewards your hard work.
Tanggung Jawab
- Handle inbound and outbound customer inquiries via phone, email, and chat with professionalism and empathy.
- Provide accurate and timely solutions to customer issues, ensuring high levels of client satisfaction.
- Document customer interactions and update account information in the CRM system with precision.
- Meet and exceed daily KPIs related to quality, efficiency, and attendance.
- Collaborate with team leads and peers to identify opportunities for service improvement and process optimization.
- Stay updated on product knowledge and internal policy changes to provide consistent support.
- Maintain a positive, enthusiastic attitude while handling high volumes of interactions.
Kualifikasi
- At least 6 months to 1 year of experience in a BPO or customer service setting preferred.
- Exceptional verbal and written communication skills in English.
- Strong problem-solving abilities and a customer-centric mindset.
- Proficiency in navigating computer systems, CRM tools, and web-based applications.
- Willingness to work in shifting schedules, including weekends and holidays.
- Ability to thrive under pressure while maintaining a high standard of quality.
- Strong organizational skills and attention to detail.