Deskripsi Pekerjaan
Join Foundever's dynamic customer support team and become a champion for customer satisfaction! As a Customer Support Representative, you'll be the first point of contact for valued clients, delivering exceptional service through multiple channels. This role requires a proactive approach to resolving inquiries, handling escalations with empathy and professionalism, and maintaining detailed documentation of all interactions. You'll collaborate with cross-functional teams to address complex issues while continuously improving the customer journey. Our ideal candidate thrives in a fast-paced environment and is committed to exceeding performance metrics. Foundever offers comprehensive training, career development opportunities, and a supportive workplace culture focused on growth and recognition. If you're passionate about making a difference in customers' lives and possess 6 months of BPO experience, we encourage you to apply and join our award-winning team today!
Tanggung Jawab
- Respond to customer inquiries via phone, email, and chat channels with exceptional professionalism
- Handle escalated customer concerns with empathy and effective problem-solving
- Document all customer interactions accurately in CRM systems
- Collaborate with team members to resolve complex technical issues
- Meet or exceed key performance indicators (KPIs) including CSAT and AHT
- Continuously update product knowledge to provide accurate information
- Identify opportunities for process improvements to enhance customer experience
Kualifikasi
- Minimum 6 months of BPO/customer service experience
- Excellent verbal and written communication skills in English and Filipino
- Strong problem-solving abilities and conflict resolution aptitude
- Proficient in using CRM software and Microsoft Office applications
- Ability to work flexible shifts including weekends and holidays
- High school diploma or equivalent; college education preferred
- Positive attitude with customer-centric mindset
- Willingness to undergo comprehensive training programs