Deskripsi Pekerjaan
Are you a communication powerhouse with a passion for helping others? Golden Dragon Motor Sales Corp is seeking a dedicated and professional Customer Support Representative to join our dynamic team in Angeles City. In this role, you will be the frontline ambassador of our brand, ensuring that every customer interaction is handled with excellence, efficiency, and care.
As a Call Center Agent, you will play a pivotal role in maintaining our high standards of service. You will act as the primary point of contact for our valued clients, resolving inquiries, providing product information, and ensuring a seamless customer journey. If you thrive in a fast-paced environment and are committed to delivering top-tier service, we want to meet you.
We offer a supportive working environment, opportunities for professional growth, and the chance to represent a leading name in the industry. Join our team today and take the next step in your career with Golden Dragon Motor Sales Corp.
Tanggung Jawab
- Manage a high volume of inbound and outbound customer inquiries via phone, email, and chat.
- Provide accurate and professional information regarding products, services, and company policies.
- Resolve customer complaints and issues promptly to ensure high levels of satisfaction.
- Document all customer interactions and account updates clearly in our internal database.
- Collaborate with internal departments to troubleshoot technical issues or escalate complex concerns.
- Meet or exceed individual and team performance KPIs, including response time and resolution quality.
- Maintain a deep understanding of our motor sales offerings to provide expert assistance.
Kualifikasi
- Proven experience as a Customer Support Representative or Call Center Agent.
- Excellent verbal and written communication skills in English and Filipino.
- Strong problem-solving abilities and a customer-centric mindset.
- Ability to multitask and work effectively under pressure in a fast-paced environment.
- Proficiency in computer systems, CRM software, and Microsoft Office applications.
- Willingness to work in shifts and adapt to flexible business hours.
- High school diploma or equivalent; college degree is a plus.