Deskripsi Pekerjaan
Are you a dedicated professional looking to launch or advance your career in customer service? Golden Dragon Motor Sales Corp is seeking a highly motivated Customer Support Representative to join our dynamic team in Mabalacat City. In this role, you will be the voice of our company, providing exceptional support and ensuring our customers have a seamless experience.
We are looking for someone with a passion for problem-solving, strong communication skills, and the ability to maintain professionalism in a fast-paced call center environment. You will play a crucial role in maintaining our reputation for excellence by addressing inquiries, resolving concerns, and building positive relationships with our clients.
Tanggung Jawab
- Manage high volumes of inbound and outbound calls in a timely and professional manner.
- Identify customer needs, research issues, and provide accurate, effective solutions.
- Maintain detailed and accurate records of customer interactions and transactions in our CRM.
- Build sustainable relationships and trust with customers through open and interactive communication.
- Follow communication procedures, guidelines, and policies to ensure service consistency.
- Escalate complex issues to the appropriate departments while keeping the customer informed.
- Meet or exceed personal and team qualitative and quantitative targets.
Kualifikasi
- High School Diploma or equivalent; college degree is a plus.
- Previous experience in a call center, customer support, or related field is preferred.
- Excellent verbal and written communication skills in English and Filipino.
- Strong problem-solving abilities and a customer-centric mindset.
- Proficiency in basic computer applications and typing skills.
- Ability to multitask, prioritize, and manage time effectively under pressure.
- Must be willing to work on shifts, including weekends or holidays if required.