Deskripsi Pekerjaan
Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced, vibrant environment? Golden Dragon Motor Sales Corp, a premier name in the Philippine automotive industry, is looking for a talented and driven Customer Support Representative (Call Center Agent) to join our expanding team in the heart of Makati City.
As the first point of contact for our valued customers, you will play a critical role in shaping their experience with our brand. From answering inquiries about our latest vehicle models and scheduling test drives to resolving concerns and providing post-sales support, your voice will be the key to building lasting customer relationships.
At Golden Dragon Motor Sales Corp, we believe in investing in our people. We provide comprehensive training, the latest tools, and a supportive management team to help you succeed. We offer a highly competitive compensation package, including performance-based bonuses, health benefits, and opportunities for professional growth within a rapidly growing organization. Our culture is built on collaboration, excellence, and a genuine passion for the automotive industry. We are not just selling cars; we are providing solutions and ensuring satisfaction every step of the way.
If you are ready to take your customer service career to the next level and become part of a respected and growing institution, we want to hear from you! Apply now and drive your future with Golden Dragon Motor Sales Corp.
Tanggung Jawab
- Manage a high volume of inbound and outbound calls with a focus on customer satisfaction.
- Provide accurate and timely information regarding vehicle features, financing options, and promotions.
- Efficiently schedule appointments for test drives and service check-ups.
- Address and resolve customer complaints, ensuring a positive resolution.
- Maintain accurate records of all interactions in our CRM system.
- Consistently meet defined KPIs including quality, productivity, and customer feedback.
- Work closely with the sales and after-sales departments to streamline customer journeys.
- Continuously improve your product knowledge and sales techniques through ongoing training.
Kualifikasi
- At least a High School Diploma (College graduate in any field preferred).
- Minimum of 1 year of experience in a BPO or call center industry, ideally handling customer support.
- Excellent verbal communication skills in English; proficiency in Filipino is an asset.
- Strong problem-solving skills and the ability to navigate difficult conversations with empathy.
- Comfortable working in a shifting schedule, including weekends and holidays.
- Basic proficiency in Microsoft Office and CRM tools.
- Goal-oriented, resilient, and has a 'customer-first' mindset.