Deskripsi Pekerjaan
Golden Dragon Motor Sales Corp is seeking a highly motivated and customer-oriented Customer Support Representative (Call Center Agent) to join our dynamic team in Quezon City. As the first point of contact for our valued clients, you will play a pivotal role in delivering exceptional service, resolving inquiries, and ensuring a seamless experience that reflects our commitment to excellence in the automotive industry.
In this role, you will handle incoming calls, emails, and chats with professionalism and empathy. You will assist customers with product inquiries, service appointments, vehicle concerns, and general support related to our automotive sales and after-sales services. Your ability to communicate effectively and solve problems promptly will directly contribute to customer satisfaction and brand loyalty.
We are looking for individuals who thrive in a fast-paced environment, possess excellent communication skills, and are eager to grow within a reputable organization. Whether you are an experienced call center professional or someone looking to start a rewarding career in customer service, Golden Dragon Motor Sales Corp provides the training, support, and culture needed to succeed.
If you are passionate about helping people and want to be part of a leading automotive company in the Philippines, we encourage you to apply today!
Tanggung Jawab
- Handle inbound and outbound customer calls, emails, and live chat inquiries in a professional and timely manner.
- Provide accurate information regarding products, services, promotions, and company policies to customers.
- Assist customers with booking service appointments, vehicle inquiries, and after-sales support requests.
- Resolve customer complaints, issues, and escalations effectively to ensure high levels of satisfaction.
- Document all customer interactions, transactions, and feedback accurately in the CRM system.
- Coordinate with internal departments (Sales, Service, Parts) to address complex customer needs.
- Achieve or exceed key performance indicators (KPIs) such as call quality, customer satisfaction scores, and resolution time.
- Stay updated on the latest automotive products, services, and industry trends to provide informed support.
Kualifikasi
- At least a High School Diploma or equivalent; a college degree in any field is an advantage.
- Minimum of 6 months to 1 year of experience in a Call Center, Customer Service, or Sales environment is preferred.
- Excellent verbal and written communication skills in English (Filipino is a plus).
- Strong problem-solving skills and the ability to think on your feet.
- Proficient in basic computer applications (MS Office, Google Suite) and ability to learn new software quickly.
- Pleasant phone manner and strong active listening skills.
- Willing to work onsite in Quezon City and adhere to a shifting schedule (including weekends and holidays if required).
- Fresh graduates and career shifters with a passion for customer service are highly encouraged to apply.