Deskripsi Pekerjaan
Join the dynamic team at Golden Dragon Motor Sales Corp, a premier automotive dealership in the Philippines. We are seeking dedicated and customer-focused individuals to fill the role of Customer Support Representative (Call Center Agent) at our Baguio City location. As the first point of contact for our valued customers, you will provide exceptional service via phone, email, and chat, handling inquiries about vehicle sales, service appointments, financing, and after-sales support. Your role is crucial in ensuring customer satisfaction by addressing concerns professionally and promptly.
We offer a competitive compensation package and opportunities for career growth in a supportive environment. Join us and become part of a company that values its employees and customers.
Tanggung Jawab
- Manage incoming calls and respond to customer inquiries with accuracy and empathy.
- Provide detailed information about vehicle inventory, promotions, and services.
- Assist customers in scheduling test drives, service appointments, and follow-up calls.
- Resolve complaints by identifying issues and escalating when necessary.
- Maintain comprehensive customer records in the database.
- Collaborate with sales and service teams to ensure a seamless customer experience.
- Meet or exceed key performance indicators (KPIs) such as call quality and customer satisfaction.
Kualifikasi
- At least a High School Diploma or equivalent; Associate or Bachelor’s degree is a plus.
- Excellent verbal and written communication skills in English and Filipino.
- Prior experience in customer service, sales, or a call center environment is preferred.
- Strong active listening and problem-solving abilities.
- Ability to work in a fast-paced environment and handle stressful situations calmly.
- Proficiency in Microsoft Office and CRM software.
- Willingness to work on a shifting schedule, including weekends and holidays.
- Must be willing to work onsite in Baguio City.