Deskripsi Pekerjaan
Are you a communication expert looking to launch your career with a growing company in the automotive sector? Golden Dragon Motor Sales Corp is currently seeking a motivated and energetic Customer Support Representative to join our expanding team in Clark Freeport Zone, Pampanga.
As the primary point of contact for our valued clients, you will be the voice of our brand. We are looking for individuals who are passionate about providing world-class service, resolving customer inquiries with empathy, and maintaining high levels of satisfaction. In this role, you will handle inbound calls, manage customer records, and assist with vehicle sales inquiries in a fast-paced, supportive work environment.
We offer a professional atmosphere where hard work is recognized and opportunities for career advancement are encouraged. If you possess excellent interpersonal skills and a desire to help others, we want to hear from you!
Tanggung Jawab
- Manage a high volume of inbound calls professionally and efficiently.
- Provide accurate information regarding vehicle models, pricing, and service inquiries.
- Address and resolve customer complaints with a solution-oriented mindset.
- Maintain detailed and accurate customer interaction logs in our CRM system.
- Coordinate with internal departments to ensure timely follow-up on customer requests.
- Participate in regular team briefings to stay updated on product changes and company promotions.
- Consistently meet or exceed individual and team performance metrics.
Kualifikasi
- High School Diploma or equivalent; college level or degree holders are a plus.
- Previous experience in a call center, customer service, or retail environment is preferred.
- Excellent verbal and written communication skills in English and Filipino.
- Proficient in basic computer applications and web-based tools.
- Ability to work under pressure and handle difficult customer interactions with patience.
- Strong problem-solving skills and a positive, proactive attitude.
- Willingness to work flexible shifts, including weekends or holidays if required.