Deskripsi Pekerjaan
Are you a natural communicator with a passion for delivering exceptional customer experiences? Golden Dragon Motor Sales Corp is seeking a dedicated and professional Customer Support Representative to join our dynamic team in Mabalacat City, Pampanga. As the voice of our company, you will play a pivotal role in ensuring our customers receive top-tier service, resolving inquiries with efficiency, and maintaining the high standards our brand is known for.
In this role, you will be the first point of contact for our valued clients. We are looking for someone who thrives in a fast-paced environment, possesses excellent problem-solving skills, and is committed to fostering positive relationships with every interaction. If you are eager to build a career in a professional environment that values growth and performance, we want to hear from you.
We offer a supportive team culture, opportunities for professional development, and a competitive compensation package. Join us and help drive the future of customer service excellence at Golden Dragon Motor Sales Corp.
Tanggung Jawab
- Handle inbound and outbound customer inquiries via phone, email, and chat with professionalism and empathy.
- Resolve customer issues efficiently by identifying root causes and providing accurate solutions.
- Maintain detailed and accurate records of customer interactions and transactions in our CRM system.
- Collaborate with internal departments to address complex technical or service-related issues.
- Stay updated on product knowledge, company policies, and industry trends to provide informed support.
- Meet or exceed key performance indicators (KPIs) regarding response time, resolution rate, and customer satisfaction.
- Provide feedback to management on recurring customer concerns to help improve service quality.
Kualifikasi
- High School Diploma or equivalent; college degree is a plus.
- Previous experience in a call center or customer-facing role is highly preferred.
- Exceptional verbal and written communication skills in English and Filipino.
- Proficient computer skills, including experience with MS Office and CRM software.
- Ability to multitask, prioritize, and manage time effectively in a fast-paced setting.
- Strong problem-solving skills and a patient, customer-centric mindset.
- Flexible availability to work shifts, including potential weekends or holidays if required.