Deskripsi Pekerjaan
Are you looking to kickstart your career with a global leader in customer experience? Concentrix is currently hiring dynamic and service-oriented individuals to join our team at the SM Cyberwest site in Quezon City. We are committed to providing top-tier support to our global partners, and we want you to be part of our success story.
As a Customer Support Representative, you will be the voice of our brand, providing efficient and empathetic solutions to customers. We pride ourselves on fostering a workplace that values growth, diversity, and work-life balance. Beyond our competitive salary package, we offer an inclusive environment with perks designed to make your daily commute easier, including free ride services for our employees.
If you have a passion for helping people and enjoy working in a fast-paced, collaborative environment, apply today and grow your career with a company that invests in its people.
Tanggung Jawab
- Handle inbound customer inquiries via phone, email, and chat with professionalism and efficiency.
- Resolve customer concerns by identifying the root cause and providing accurate, timely solutions.
- Maintain detailed and accurate records of customer interactions within our CRM system.
- Meet or exceed individual and team performance metrics including CSAT, AHT, and Quality scores.
- Collaborate with team leads and peers to share best practices and improve service delivery.
- Adhere to company policies, data privacy standards, and security protocols at all times.
- Participate in ongoing training sessions to stay updated on product knowledge and service procedures.
Kualifikasi
- At least a High School graduate (Senior High School level or higher preferred).
- Strong verbal and written communication skills in English.
- Basic computer literacy and proficiency in navigating multiple software applications simultaneously.
- Ability to work in shifting schedules, including weekends and holidays.
- Excellent problem-solving skills and a positive, customer-centric attitude.
- Previous experience in a BPO or customer service environment is an advantage, but fresh graduates are encouraged to apply.
- Willingness to work on-site at our SM Cyberwest location.