Deskripsi Pekerjaan
Bring Your Passion for Service to Our Food Delivery Team!
Concentrix, a global leader in customer experience solutions, is seeking highly motivated individuals to join our dynamic Food Delivery Account team at our SM CDO Downtown Premier site in Cagayan de Oro, Misamis Oriental. We are looking for dedicated Customer Support Representatives who thrive in a fast-paced environment and are eager to help people connect with their favorite meals.
In this role, you will be the frontline hero for thousands of users, assisting with order placements, tracking deliveries, resolving payment issues, and ensuring overall customer delight. If you have a passion for helping others and a knack for problem-solving, this is the perfect opportunity for you to grow with a world-class organization.
Your Role in a Nutshell:
You will be responsible for handling inbound calls, chats, and emails from customers of one of the leading food delivery platforms in the Philippines. Every interaction is an opportunity to make a difference!
What We Offer:
- Competitive Compensation: Monthly salary of ₱19,000 to ₱20,000 plus incentives and allowances.
- Day 1 HMO: Comprehensive health insurance coverage for you and your dependents.
- Paid Training: Get paid while you learn the ins and outs of the account.
- Work-Life Balance: Paid time off, sick leaves, and holidays.
- Career Growth: Clear career paths from Agent to Team Leader and beyond.
- Great Location: Work in the heart of CDO at SM Downtown Premier.
Don't miss out on this exciting chance to build your career. Join Concentrix and power the future of food delivery!
Ready to start your journey? Apply now!
Tanggung Jawab
- Handle incoming customer inquiries via phone, chat, and email related to food orders and deliveries.
- Assist customers with order placement, modifications, cancellations, and tracking issues.
- Resolve billing discrepancies, payment failures, and refunds efficiently.
- Investigate and resolve complex customer complaints regarding missing items or delivery delays.
- Provide clear and accurate information about restaurant menus, promotions, and delivery policies.
- Document all customer interactions accurately in the company CRM system.
- Meet or exceed key performance indicators (KPIs) such as Customer Satisfaction (CSAT), Average Handling Time (AHT), and First Contact Resolution (FCR).
- Collaborate with team members and escalations teams to ensure seamless service delivery.
Kualifikasi
- At least a High School Diploma or Senior High School Graduate (College graduates are highly preferred).
- Must have at least 6 months of BPO or Customer Service experience (experience in food delivery or retail is a plus!).
- Excellent verbal and written English communication skills.
- Strong problem-solving and active listening abilities.
- Willing to work onsite at the SM CDO Downtown Premier site.
- Amenable to working in shifting schedules, including nights, weekends, and holidays.
- Proficient in basic computer operations and internet navigation.
- Can start ASAP.