Deskripsi Pekerjaan
Are you looking to kickstart your career in the dynamic world of customer service? VV Business Solutions, Inc is currently seeking a dedicated Customer Support Representative to join our growing team. This is a fantastic opportunity for fresh graduates or those looking to transition into the BPO industry, as we provide comprehensive training and mentorship with no prior experience required.
As a virtual support representative, you will serve as the face of our company, ensuring our clients receive top-notch service. We pride ourselves on a supportive work environment where career growth is encouraged. If you have excellent communication skills and a positive attitude, we want to hear from you. The salary is competitive, ranging from ₱20,000 to ₱29,000 per month, making this an attractive offer for aspiring professionals in Malate, Metro Manila.
Tanggung Jawab
- Handle inbound and outbound customer inquiries via phone, email, and live chat with professionalism and empathy.
- Resolve customer complaints, issues, and questions in a timely and efficient manner.
- Accurately document all customer interactions and transactions in the CRM system.
- Process orders, track shipments, and provide updates to customers.
- Identify and assess customers’ needs to achieve satisfaction.
- Collaborate with team leads to improve service processes and customer satisfaction scores.
Kualifikasi
- Must be willing to undergo training and orientation.
- High school graduate or Bachelor’s degree holder (fresh graduates are welcome).
- Excellent verbal and written communication skills in English.
- Basic computer literacy and typing speed.
- Reliable internet connection and a quiet workspace at home.
- Strong problem-solving skills and a customer-first mindset.