Deskripsi Pekerjaan
Join Concentrix at SM Cyberwest and be part of a dynamic team dedicated to delivering exceptional customer experiences! We are currently seeking a highly motivated and customer-centric individual to join our growing Customer Support team. In this role, you will serve as the primary point of contact for our clients, ensuring their inquiries are resolved efficiently and professionally. We offer a competitive compensation package, a supportive work environment, and opportunities for professional growth. If you are passionate about helping others and possess excellent communication skills, we want to hear from you.
As a Customer Support Representative, you will handle a variety of customer interactions, ranging from troubleshooting technical issues to providing product information. You will work in a fast-paced environment where your ability to multitask and stay calm under pressure will be essential. This is a full-time opportunity located at the SM Cyberwest office, offering a great chance to build a stable career in the BPO industry.
Tanggung Jawab
- Handle inbound and outbound customer inquiries via phone, email, and live chat with a high degree of professionalism.
- Resolve customer complaints, issues, and questions in a timely and accurate manner to ensure customer satisfaction.
- Process customer orders, returns, and exchanges while maintaining accurate transaction records.
- Build rapport with customers by actively listening and identifying their needs.
- Escalate complex issues or unresolved tickets to the appropriate team leads or supervisors for further assistance.
- Update and maintain customer information in the CRM database.
- Adhere to company policies, procedures, and service level agreements (SLAs).
Kualifikasi
- High school diploma or Bachelor's degree in any field is preferred.
- Excellent verbal and written communication skills in English.
- Strong problem-solving abilities and attention to detail.
- Proficiency in using computers and Microsoft Office Suite (Word, Excel, Outlook).
- Previous experience in customer service or call center operations is an advantage.
- Ability to work well in a team and adapt to changing priorities.
- Willingness to work in a rotational shift schedule if required.