Deskripsi Pekerjaan
Are you a passionate communicator looking for an exciting career in customer service? Concentrix is currently hiring Customer Support Representatives for our SM Cyberwest branch. We pride ourselves on delivering exceptional customer experiences and offer a supportive work environment where you can grow your professional career.
In this role, you will be the voice of our client, ensuring our customers receive the assistance they need promptly and professionally. We value dedication, empathy, and a positive attitude. Join our dynamic team and enjoy competitive compensation packages, including a free Grab Ride allowance!
Tanggung Jawab
- Handle incoming customer inquiries via chat, email, and voice channels in a professional and timely manner.
- Resolve customer issues and complaints with patience and effective problem-solving skills.
- Provide accurate information about products, services, and company policies to clients.
- Document all customer interactions and transactions in the CRM system accurately.
- Identify and escalate complex issues to the appropriate team or supervisor.
- Maintain a high level of customer satisfaction (CSAT) and service metrics.
- Collaborate with team members to improve service processes and overall customer experience.
Kualifikasi
- High School Diploma or Bachelor’s Degree in any field.
- Excellent oral and written communication skills in English.
- Strong interpersonal and active listening skills.
- Ability to work well under pressure and meet performance targets.
- Basic computer proficiency and typing skills.
- Willingness to be trained and adapt to new systems.