Deskripsi Pekerjaan
Your Career Starts Here at Concentrix SM Cyberwest!
Concentrix is a global technology-enabled business services company specializing in customer engagement and improving business performance. We partner with some of the world's best brands to deliver exceptional customer experiences. Our SM Cyberwest site in Quezon City is looking for dedicated individuals to join our team as Customer Support Representatives.
In this role, you will be the voice of our client, providing accurate and timely support to customers. You will handle inquiries, resolve complaints, and contribute to customer loyalty. We are looking for enthusiastic individuals with a strong work ethic and a desire to grow.
Why Join Us?
- Competitive salary: ₱23,000 to ₱25,500 per month
- Comprehensive training and mentorship
- Clear career progression paths
- Full health benefits from day one
- Collaborative and inclusive team culture
- Modern workspace in SM Cyberwest, Quezon City
Don't miss this chance to jumpstart your career with a global leader. Apply now and become part of the Concentrix family!
Tanggung Jawab
- Respond to customer inquiries via phone, email, and chat in a professional manner.
- Identify customer needs and provide appropriate solutions or alternatives.
- Handle and resolve customer complaints effectively and efficiently.
- Maintain accurate records of customer interactions and transactions.
- Follow communication scripts and guidelines to ensure consistency.
- Collaborate with team members to improve customer experience.
- Meet or exceed performance metrics such as quality, productivity, and customer satisfaction.
- Stay updated on product knowledge and company policies.
Kualifikasi
- At least a high school diploma or equivalent; associate's or bachelor's degree is an advantage.
- Excellent verbal and written communication skills in English.
- Basic computer literacy and familiarity with CRM systems is a plus.
- Strong problem-solving abilities and attention to detail.
- Ability to multitask and manage time effectively.
- Willingness to work in a shifting schedule (including nights, weekends, and holidays).
- Previous customer service experience is beneficial but not required.
- Must be willing to work in Quezon City.