Deskripsi Pekerjaan
Join Keep Space Pty Ltd as a Customer Support Specialist and become the voice of our valued clients! We're seeking a passionate individual to deliver exceptional customer experiences in our Manila-based team. This full-time role offers competitive compensation (₱450,000 – ₱550,000 annually) in a dynamic environment where your problem-solving skills directly impact customer satisfaction.
As a key member of our customer service department, you'll handle inquiries, resolve issues, and build lasting relationships. We invest in your growth through comprehensive training and development opportunities. Discover more about our commitment to excellence by watching our company video: Learn about our mission and values.
At Keep Space Pty Ltd, we foster a collaborative culture that rewards initiative and empathy. If you thrive in fast-paced settings and want to make a tangible difference in people's experiences, this is your opportunity to excel in the customer support field.
Tanggung Jawab
- Respond to customer inquiries via multiple channels (phone, email, chat) with professionalism and accuracy
- Resolve technical and billing issues while maintaining high customer satisfaction scores
- Document interactions and maintain detailed records in CRM systems
- Collaborate with technical teams to escalate complex issues efficiently
- Identify trends in customer feedback to contribute to service improvements
- Meet performance metrics including response time and resolution targets
- Proactively educate customers about products/services to prevent future issues
Kualifikasi
- High school diploma or equivalent; college degree preferred
- 1+ years of customer service or call center experience
- Excellent communication skills in English (verbal and written)
- Strong problem-solving abilities with attention to detail
- Proficiency with CRM software and ticketing systems
- Ability to work flexible hours including weekends/holidays
- Empathetic approach with conflict resolution skills
- Basic technical troubleshooting knowledge