Deskripsi Pekerjaan
Are you a natural problem-solver with a passion for delivering exceptional customer experiences? PT Viufinder Kreasi Indonesia is seeking a dynamic, articulate, and highly motivated Customer Support Specialist to join our growing team in Jakarta Selatan. In this role, you will be the face of our company, responsible for bridging the gap between our innovative services and our valued clients.
We are looking for someone who excels at communication, remains calm under pressure, and is dedicated to resolving inquiries with both efficiency and empathy. If you thrive in a fast-paced environment and take pride in providing top-tier service, we invite you to grow your career with us.
Tanggung Jawab
- Serve as the primary point of contact for customer inquiries via email, chat, and phone.
- Proactively identify and troubleshoot technical or administrative issues reported by users.
- Maintain a high level of product knowledge to provide accurate and helpful information.
- Document customer interactions and feedback accurately in our internal CRM system.
- Collaborate with cross-functional teams to resolve complex escalations effectively.
- Contribute to internal knowledge base articles to improve self-service support options.
- Ensure adherence to company service level agreements (SLAs) and quality standards.
Kualifikasi
- Minimum Diploma or Bachelor's degree in any field.
- Proven experience in Customer Support, Customer Service, or Client Relations is highly preferred.
- Exceptional verbal and written communication skills in both Bahasa Indonesia and English.
- Strong computer literacy and proficiency in office software and CRM tools.
- Ability to multitask in a fast-paced digital environment.
- Strong interpersonal skills with a focus on empathy and professional etiquette.
- Willingness to work in Jakarta Selatan.