Deskripsi Pekerjaan
Are you looking to kickstart your career in a dynamic, supportive, and growth-oriented environment? VV Business Solutions, Inc. is currently seeking a dedicated Customer Support Specialist to join our expanding team in Makati City. This role is perfect for communication enthusiasts who prefer written correspondence, as 80% of your daily tasks will focus on Chat and Email support.
At VV Business Solutions, we prioritize our people. We provide a collaborative office culture, ongoing professional development, and competitive compensation packages. You will be instrumental in maintaining our high standards of service excellence while engaging with international clients in a fast-paced, modern setting.
If you are tech-savvy, possess exceptional written English skills, and have a passion for problem-solving, we want to hear from you. Join us and enjoy a stable career with industry-leading benefits.
Tanggung Jawab
- Handle customer inquiries via chat and email with a high degree of accuracy and professionalism.
- Provide prompt and efficient resolution to user concerns while adhering to company service level agreements (SLAs).
- Maintain clear, concise, and professional documentation for all customer interactions within our CRM system.
- Collaborate with internal teams to escalate complex issues and ensure timely resolution.
- Stay updated on product knowledge and policy changes to provide accurate information to customers.
- Maintain an 80% non-voice interaction ratio, ensuring quality and customer satisfaction scores are consistently met.
- Contribute to a positive team environment by participating in daily huddles and knowledge-sharing sessions.
Kualifikasi
- Completed at least 2 years of college or Senior High School graduate.
- Excellent written English communication skills (grammar, spelling, and tone).
- Minimum typing speed of 35-40 WPM with high accuracy.
- Ability to multitask between different platforms and chat windows simultaneously.
- Tech-savvy with proficiency in using web-based applications and messaging tools.
- Strong problem-solving skills and a proactive, customer-centric mindset.
- Ability to work in a fast-paced environment and adapt to shifting priorities.
- Prior experience in a BPO or customer service environment is an advantage but not required.